Ratih Paramyta has been working in development programs for over five years across different work areas ranging from technology information, food security, and education. She is currently working as a program coordinator in one of USAID development projects, named CEGAH, supporting the government of Indonesia to improve the public service quality through public complaints. This program helps the government to increase government accountability and transparency in public services. With her background in IT, she has been involved in supporting evidence-based policymaking in public services by utilizing information systems. Ratih actively assists the government counterpart in developing a national complaint-handling management system. She also involves in some individual projects concerning solving urban challenges and reducing the digital gap in the community. She has a passion for enhancing the national e-government system to be more inclusive, affordable, and accessible nationwide. She is keen to oversee this challenge globally and as a learning exchange and bring the experience back to the community.