Human-centered design is a problem-solving approach that consists of involving the people affected by the problem in the design of the solution. The solution an be a product, a service, environments, organizations, and modes of interaction*.

It consists of three phases:

1- Inspiration phase: The main objective of this phase is to learn from the people we are designing for and understanding their needs,

2- The ideation phase: Is about making sense of what we have learned during the inspiration phase, the main objective is to identify opportunities for design and prototype possible solutions.

3- The implementation phase: Is the phase where the solution is brought to life, since you have involved the people targeted by this solution which was refined during the previous phases the solution will be a success.


  • HCD Toolkit- Ideo

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